Highlight clips failing to process due to upstream outage

Incident Report for Grain

Resolved

Amazon has still not marked the outage as fully resolved, but we are not seeing any effects on our service at this time. We will re-open the incident if services once again degrade.
Posted Nov 26, 2020 - 06:39 UTC

Monitoring

Highlight clip processing appears to be working properly again. However, AWS has not issued an all clear yet, so we will continue to monitor the issue.
Posted Nov 25, 2020 - 21:45 UTC

Investigating

We are seeing excess delays in creating highlight clips due to an outage on our infrastructure provider, AWS. We'll continue to monitor the situation and take any mitigation steps we have available. See here for more information: https://status.aws.amazon.com
Posted Nov 25, 2020 - 19:20 UTC