Significant Delays in Zoom Recording Notifications

Incident Report for Grain

Resolved

Zoom has resolved their issues processing webhooks. Unfortunately after discussing with members of the Zoom Platform team, we expect these delays to continue to be an issue. We are actively developing workarounds that should mitigate the impact of a degraded Zoom Platform on Grain.
Posted Sep 10, 2020 - 22:42 UTC

Monitoring

Delays appear to have tapered off, we're continuing to monitor the situation.
Posted Sep 10, 2020 - 20:13 UTC

Investigating

Zoom Recording webhook notifications have been significantly delayed, causing the Grain Notepad to not open during cloud recordings.
Posted Sep 10, 2020 - 16:15 UTC
This incident affected: Grain Desktop App.