Our transcription partner has fully resolved the incident and we have reprocessed all impacted recordings.
Posted Aug 17, 2022 - 23:18 UTC
Update
Our transcription partner has not closed the incident as fully resolved, but our monitoring continues to show transcriptions as operating correctly. We will post a final update here once our partner has resolved the incident on their end.
Posted Aug 17, 2022 - 13:21 UTC
Update
We are continuing to follow updates from our transcription partner as they have not fully resolved the incident, but all current transcriptions appear to be successful.
Posted Aug 16, 2022 - 23:57 UTC
Monitoring
Our transcription partner has deployed a fix for the issue. We are monitoring the status of new transcriptions.
Once we believe that the issue has been fully resolved, we will reprocess transcripts that have failed due to the outage.
Posted Aug 16, 2022 - 21:02 UTC
Investigating
Live transcriptions are failing to process. We are investigating potential issues with our transcription partner.