Zoom Webhook Delays

Incident Report for Grain

Resolved

We have not seen any notable increasing in delays from Zoom. We'll open a new incident if we detect any new issues.
Posted Feb 03, 2021 - 20:57 UTC

Update

The Zoom webhook delays from this morning have subsided. We'll continue monitoring our metrics for further degradation.
Posted Feb 03, 2021 - 18:28 UTC

Update

This morning we are seeing an uptick in delays for certain Zoom webhooks. However we've implemented workarounds for these delays which should keep user impact to a minimum. We are continuing to monitor our metrics and communicating our findings with Zoom.
Posted Feb 03, 2021 - 14:33 UTC

Monitoring

Zoom webhooks appear to be arriving on time, however we will continue to monitor for issues through tomorrow morning.
Posted Feb 03, 2021 - 05:28 UTC

Update

Zoom has re-opened their webhook incident that delays are ongoing. See here for more information: https://status.zoom.us/incidents/20try6qz6wny
Posted Feb 02, 2021 - 20:46 UTC

Investigating

Zoom identified and resolved an issue with sending webhooks, see here: https://status.zoom.us/incidents/q5xmpmkyzpkx. However we are still seeing significant delivery delays due to this previous outage. This can prevent the Grain Desktop app from properly functioning during meetings, though Zoom cloud recording should still be captured correctly. We will continue to monitor the delays and Zoom status updates.
Posted Feb 02, 2021 - 20:17 UTC
This incident affected: Grain Desktop App.